Online Invoice Dispute Resolution

A large portion of the cost to invoice customers can be traced to the time and resources that are typically devoted to resolving invoice disputes. Corcentric can eliminate the traditional process of playing phone tag to resolve disputes. With Online Invoice Dispute Resolution, customers have the ability to initiate a dispute online.

Corcentric provides tools that automate the dispute-resolution process, minimizing the need for customer-service representatives or accounting personnel to get involved in the cumbersome, paper-based process of manually handling and adjudicating disputes. More disputes are resolved and paid within the same billing cycle, rather than being pushed into the following month's cycle, when these issues are dealt with online. The system tracks ongoing disputes so customers can pay for items that aren't in dispute by a particular due date and extend the due date for disputed items. Tracking dispute history can also expose dispute trends which can be addressed so that the overall number of disputes is reduced going forward.

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