The Technical Support Specialist provides support of all Corcentric production environments, ensuring that all issues are being resolved in an accurate and timely manner. This position is responsible for problem
analysis, documentation, resolution, and escalation of issues involving Corcentric products and services.
Required Skills
- Associate’s degree required; Bachelor’s degree preferred
- A minimum of 1-2 years client services, helpdesk, computer support/service, or call center experience
- Prior experience with Microsoft Office Suite, Windows Operating Systems, and Internet applications
- An EDI technical background or an understanding of transaction processing is desired
- Strong customer service and support approach
- Ability to quickly learn, analyze, and resolve simple to complex issues related to in-house applications and products
- Excellent listening, verbal and written communication skills
- Strong organization, time management, and multi-tasking skills
- The ability to exercise sound judgment in any support scenario
- Ability to enthusiastically work and learn independently and with a team
- Willingness and ability to exceed goals
Location: McLean, VA