Report

Gartner® Report |
Payment Acceptance Will Never Be the Same After the COVID-19 Pandemic

A breakdown of how the pandemic reshaped the payments landscape and what application leaders can do to ensure resiliency.

Payment Acceptance Will Never Be the Same After the COVID-19 Pandemic

What the report covers:

There is no denying that the pandemic has changed the way we live, including how we pay for goods and services. The barriers to digital payment adoption are breaking down as consumer behaviors and preferences shift, and businesses should be taking note.

According to Payment Acceptance Will Never Be the Same After the COVID-19 Pandemic from Gartner, “By 2024, mobile proximity payment users globally will double to nearly 2 billion, compared to less than 1 billion in 2019.” 1 So what does this mean for those within an organization responsible for customer-facing and operational payments processes? The report explains the following impacts and recommendations:

  • Lockdowns Require Contactless Commerce
  • Payment Performance Metrics Have Shifted
  • Payment Vendors’ Volumes Have Shifted
  • Payment Vendors Offer Resiliency

For more on Gartner assessment of payment acceptance in a post pandemic world download the full report today.

1. Gartner, Payment Acceptance Will Never Be the Same After the COVID-19 Pandemic, Dayna Ford, Joanne Joliet, 1 October 2020
Gartner
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