Doosan generates supply chain cash flow through invoice automation

Due to the capital-intensive nature of Doosan’s business, they need to receive payments from customers as quickly as possible to pay suppliers and maintain a healthy manufacturing supply chain.

Manufacturing and distributing machinery at the scale of Doosan’s operations is only possible when there is a continuous and reliable flow of cash back into the business. Where these accounts receivable processes had previously relied upon manual operations and paper-based delivery, problems with any aspect of the service would have had far-reaching ramifications.

“Quality of service from Corcentric has been absolutely excellent. We have migrated our ERP twice in the last 5 years – from SAP to Oracle and then to updated version of Oracle. This presented many challenges, which were raised to the team at Corcentric, who managed to resolve these very quickly.”

In 2013 Doosan took the decision to outsource the production and delivery of invoices, statements to Corcentric EIPP (previously known as Netsend); enabling automated delivery, every day, and removing the risk of human error from the process.

• Generate and deliver invoices daily
• Extend the billing capabilities of their ERP system
• Remove human error from the invoicing process
• Provide a robust, reliable invoicing solution

Corcentric EIPP was brought in to manage invoice delivery to a network of several hundred customers in EMEA, requiring delivery of tens of thousands of invoices each month. With such a large number of invoices going to each customer, Doosan uses Corcentric EIPP to send the vast majority (96% currently) electronically –  enabling faster, more reliable delivery and easier payment processing by each customer.

Outsourcing the production, delivery, and management of invoicing as an aspect of the accounts receivable process provides Doosan with a dedicated and reliable billing solution layer. One of the benefits of this is that Corcentric EIPP was able to support billing continuity whilst changes were made to Doosan’s ERP behind the scenes.

• Time-saving over manual alternatives
• Automation of over 14,000 invoices per month
• Greater operational efficiency, accuracy, and agility
• Reliable and consistent cash flow to enable growth

Working with Corcentric EIPP has supported Doosan’s need to maintain swift and accurate invoicing and cash collection. This, in turn, has resulted in the accounts receivable team being able to focus on more profitable activities which benefit from a human touch.

“The system itself works so smoothly, there is no maintenance required. When we do want to make changes, the team at Corcentric provides a superb level of assistance. It’s so simple, it’s a no-brainer.”

The time saved by using Corcentric EIPP is hard to quantify as the business has grown and changed with Corcentric EIPP as an integral part of AR processes. However, the process of using Corcentric EIPP to deliver invoices is considered to be painless, now taking only a tiny fraction of the working day.

“A batch is created, then sent to Corcentric EIPP as an export each morning. This can be easily checked by the EIPP portal – about a 30-second job – and then we can approve for processing. If we need to print or download and specific invoices, this is just a few clicks.”

As Doosan evolves and grows, adapting to the changes seen throughout the coronavirus pandemic, Corcentric will adapt the service offering to meet Doosan’s changing needs.

Whether Doosan needs to support invoice delivery to a growing range of buyer’s AP portals, or free up working capital via supply chain finance, Corcentric has the experience and infrastructure to meet these requirements in a timely and cost-efficient manner.