Achieve Automated Invoice Processing For Smbs

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The order-to-cash (OTC) process plays central role in most business’ successful operations. Without an efficient OTC system, billing and collections become sluggish and unmanageable, resulting in increased costs and customer dissatisfaction. Some small- and medium-sized business (SMBs) struggle with manual invoice processing, missing out on valuable opportunities to achieve automation.

For SMBs that want to wrangle their OTC process and move to automation, there are number of solutions available. In this article, you’ll learn how to launch an automated invoicing process that will improve the efficiency and accuracy of your billing, collections, and customerservice.

Step #1: Determine Your Requirements

The order-to-cash process is critical to operations, so it is important to ensure that the automated solution you choose meets not just your current needs, but also any expected changes in the foreseeable future. Before selecting software, consider your needs for invoice generation, tracking and delivery, and payments. Additionally, consider the features you may need in the future, such as multi-currency transactions and integrated accounting.

Step #2: Evaluate Your Options

Partnering with reliable vendor is essential for successful OTC automation project. Fortunately, there are several online marketplaces that provide helpful reviews and ratings on different solution providers. Take time to explore the options and cost-benefit analysis of the choices before making final decision.

Step #3: Install the Software and Integrate with Your Systems

Once you’ve chosen the right solution, it is time to install the software and any necessary integrations. To ensure seamless set up, look for vendor that can provide you with clear technical specifications, free setup help, and ongoing support. If you have limited resources, you may want to consider less expensive cloud-based software that requires no installation or maintenance overheads.

Step #4: Test and Train employeebr>
Before implementing the new invoicing system, you’ll want to test it thoroughly to make sure it is integrated properly and functions as expected. Then, be sure to educate yourself and your team on how to use the new technology. Make sure all staff understand the usage procedures and policies associated with the software, and make sure you provide in-depth training on the OTC process.

Step #5: Monitor Performance

it is important to stay on top of your invoicing efficiency after implementation. Monitor system performance regularly, and pay close attention to areas that need optimization. If any issues arise, be sure to keep log of them and work with your vendor to address any problems quickly.


By following the above steps for automated invoice processing, SMBs can take the guesswork out of their order-to-cash process, improve accuracy, and increase efficiency. Keep in mind that the key to an effective OTC automation system is finding the right vendor and getting the necessary training and support.