Enterprise Procurement Technology Implementation Phase 2: Can we get people to use it?
It is absolutely critical to communicate with stakeholders across the organization about what the platform will do for them, how using it will benefit them, and why they should start using it as soon as possible.
Post-implementation outreach, including user training, is a critical outreach opportunity for procurement. They should play a role in training each group of users and consider how they will interact with the information and functionality the system provides. Recognizing their unique use cases (How will they use the system and what kinds of things will they buy?) increases adoption from the outset and cements a positive relationship with procurement.
Enterprise Procurement Technology Implementation Phase 3: What improvements do we expect to see?
Having greater visibility into what the company is spending, what they are spending it on, and who they are spending it with allows for better decisions. People can be held accountable to their project budgets and the number of third parties working with the enterprise can be rationalized or “right sized.”
In addition, the benefits of enterprise procurement technology are not limited to savings and spend management; Anything that is processed using the platform can be tracked, reported on, and improved. For instance, how has the speed and/or accuracy of invoice processing changed? Remembering to include the impact of additional process efficiencies in ROI calculations captures the full benefit of the company’s investment.
Successful implementation process = sustainable business results.
As much as the focus of any implementation tends to be on changes to process and technology, people are at the heart of the opportunity – individually and collectively. Procurement needs to socialize change throughout the organization and work to secure active buy in from their stakeholders. That way they can ensure that the right tool for procurement is also the right tool for the business.
Experience for yourself how procurement on the Corcentric Platform is the right tool to help you achieve success at every stage of your process – schedule a personalized demonstration.
