Change Management for Implementation Success
A conversation with Patrick Baumgardner, Senior Consultant and Change Management practice lead at Corcentric.
All projects have two sides: the technical side and the ‘people’ side. Both need to be actively managed for the project to be a success. The more people that will need to use a system in order to realize the intended ROI, the more investment the implementation project team needs to make in change management.
It is critical to stress that focusing on compliance alone will not necessarily drive the desired behaviors from a group of users, whether they are inside or outside of the enterprise. Instead, a deliberate effort must be made to foster collaboration and understanding through engagement and two-way communications.
In this Corcentric Conversation, Patrick Baumgardner, a Senior Consultant at Corcentric, joined us to discuss the investments procurement should make in change management to ensure it is an asset rather than a stumbling block in technology implementations. In particular, he provides actionable advice about:
- The most common elements of change management he discusses with companies to lay the groundwork for the effort that will follow
- What companies need to know about themselves, their culture, and their people before they can put effective change management plans in place
- The role that suppliers should be invited to play in the change management planning process and during the following project
Thank you for listening. Be sure to tune in to our next Corcentric Conversation. Until next time!
About our Guest
Patrick Baumgardner is a Senior Advisory Consultant and Change Management Practice Lead for Corcentric. With over seven years of experience delivering process optimization and continuous improvement, Patrick is passionate about driving change and transformation by not only optimizing procurement operations but facilitating end-user adoption through cross-functional collaboration and relationship building. He is a certified Lean Six Sigma Black Belt, valuable thought leader, and contributor to StrategicSourceror.com, and holds category expertise in marketing, logistics, electronic components, and IT spanning across multiple industries.