The value of guaranteed order-to-cash business outcomes


Given the complexities all companies have faced in 2020, there are two common goals that, while simple, are top of mind regardless of industry or size: 1. To have cash flow, and 2. to have predictable cash flow. Fortunately, an improved order-to-cash (O2C) cycle can address both by improving alignment with contracts and remaining compliant with payment terms.

One quantifiable example of how O2C management affects the business is in their days sales outstanding (DSO) performance. When collections are made sooner, companies can borrow less and pay less interest, and make strategic decisions about how to leverage those additional resources.

In this Corcentric Conversation, Mark Joyce, Executive Vice President and Chief Financial Officer, and Jeffrey Grosman, former O2C Practice Lead for North America, joined us to discuss the impact that guaranteed O2C business outcomes can have on company performance as a whole and CFO priorities more specifically:


    • Bringing an end to “DSO creep” by making outstanding payments more visible and easier to manage
    • Managing the receivable risk exposure on individual accounts
    • Opportunistically use available cash flow to consider acquisitions or reinvest in the business