Optimizing Your Order-To-Cash Procedure


For any finance executive, having smooth and efficient process for Order-to-Cash (O2C) is essential. With the right order-to-cash solution, you can significantly improve the speed, accuracy and visibility of your order-to-cash process. This article outlines the step-by-step guide for using solution for order-to-cash, beginning with preparing for the setup, then configuring the system, initiating the workflows, managing the receivables and finally, measuring the results.

Preparing for Setup

Before implementing the order-to-cash solution, it is important to be sure you have the necessary information and support. You?ll need to have insight into customer and supplier profiles, open invoices, customer credit ratings and any applicable rules for discounts or rebates. You should also identify anyone within your organization who will use the system, such as accounts receivable and accounts payable personnel, so that you can be sure their needs and preferences are taken into account.

Configuring the System

Once you?ve gathered the appropriate data, you can configure the software to suit your particular business needs. This involves selecting which steps are included in the order-to-cash process, configuring the workflow, defining business rules and integrating backend systems. Your chosen solution will provide platform that allows you to add, amend and remove these settings as processes need adjusting.

Initiating Processes

Now you can begin creating customer sales orders and sending out invoices. Based on the configurations you?ve configured within the system, the order-to-cash process will operate automatically. Any manual steps will show on your dashboard and you can take action immediately. Any account discrepancies can also be flagged early and dealt with swiftly.

Managing Receivables

Your accounts receivable module will now take over, tracking customer credit ratings and giving you visibility into customer financial health. You can also capture customer payment data in order to assess the effectiveness of customer payment terms or quickly determine which accounts are delinquent.

Measuring Results

Once the order-to-cash process is complete, you should measure the effectiveness of the process in terms of speed, customer satisfaction, profitability and revenue. Comparing the before and after figures can provide valuable information on the performance of your solution and highlight further areas for improvement.


Having the right order-to-cash solution in place can help to maximize efficiency, minimize mistakes, streamline processes and reduce costs. By successfully implementing this solution within your organization, you can take advantage of the many benefits of successful order-to-cash process.