Order To Cash Efficiency: Introduction To Automation


As the modern day corporation becomes increasingly reliant on automation and autonomous systems to support the bottom line, it is essential that organizations invest in comprehensive order to cash solution. From executive primary decision-makers within the C-Suite to front line accounts personnel handling transactions, leveraging an order to cash solution can optimize order collections, streamline the accounting process, and bring your organizations financial operations into the 21st century.

This guide will take you step-by-step through the process of setting up and using an Order to Cash (OTC) software. Most of these tools allow for customized setup so that you may adjust your specific processes in way that reflects how your organization works. From understanding the software?s fundamental aspects to deriving tangible results, this guide will provide practitioners with the resources necessary to maximize your order to cash efficiency.

Step 1: Choose Solution

The first step is to find the tool that best fits the unique needs of your organization. Some OTC software come with various features and levels of integration that are ideal for certain industries and specific transactional operations. Be sure to consider any customization requirements and take into account the scalability of the software as your organization matures, it needs to be able to adjust with the necessary infrastructure, such as access to resources and customer support. Also, research the pricing model to determine if your organization can reach an agreement that works economically.

Step 2: Establish Roles and Authorization Matrix

In order to maximize the efficiency of your order to cash process, it is essential to understand the roles and authorization framework at the outset. This matrix should be used to define the responsibilities of each department within the organization, including top level executives, customer service representatives, accounts receivable personnel, and sales associates. Understanding as well as enforcing these roles and responsibilities will help organize your customer data for streamlining accountability, as well as contribute to targeted growth opportunities.

Step 3: Integrate Existing Tools

To ensure seamless experience for all stakeholders, integration of existing tools is key. Automated customer data synchronization, customer relationship management (CRM) tools, and customer service tracking methods can all help make invoicing and customer interaction more efficient. Additionally, fully integrated OTC software system will allow processes beyond customer service, such as discounting, customer credit/check verification, and reporting and analytics, to connect. This integration helps with automated billing, payment tracking, and document sharing all integral to any efficient OTC system.

Step 4: Implement Payment Tracking System

The OTC system should have the capability of tracking all payments with the ability to view full payment histories alongside customer details. This allows stakeholders to validate any discrepancies between customer account balances and payment levels, as well as enhance collections operations to identify overdue payments and address them accordingly. Furthermore, it allows customer service and sales representatives to quickly identify customer status and specific payment requirements to better serve the customer.

Step 5: Streamline Document Processes

When implementing an OTC process, streamlining document workflow becomes vital component. This includes digitally creating invoices, as well as automatically sending and storing said documents in secure digital space. Make sure to also incorporate automated dispute identification protocols, such as invoice and payment tracking, to detect any discrepancies in record-keeping conduct, as well as advance customer security and transactional transparency.

Step 6: Configure for Automation

Automating certain processes ensures the efficiency of any OTC system. This includes automated procedures like auto-debiting your customers? accounts, collecting customer payment data, quantifying credit limits, and billing and payment cycle optimization. With automation, essential OTC tasks are no longer cause for tedious manpower, but can be accomplished with minimal time and effort.

Step 7: Maximize Reporting Functionality

OTC software should provide secure interface that incorporates invoicing and payment tracking in order to generate custom, actionable reports and analytics. Reports which detail customer payment history and performance over time, dispute resolutions, and open item control should also be accessible. Also, delve into integrating operational reports as well, as this aids in tracking profitability, settlement cycles and customer segmentation, as well as helps pinpoint potential problems and their respective solutions.


A well-structured order to cash process is essential to the success of any modern organization. To derive the most out of an order to cash system, executives charged with oversight must ensure the steps listed above are completed in due course. This process should consider the needs of all stakeholders in the equation while conforming to the organization-wide objectives and base requirements. Careful attention to these preliminary points will ensure successful OTC setup and pave the path to future success.