Successfully Implementing An Order To Cash Solution For A/R Accounting


As the complexities of business operations continue to grow, executives in the finance department find themselves tasked with daunting challenge to effectively and efficiently handle accounting when it comes to receivable payments especially across accounts. While many of the traditional methods may be sufficient for small or localized businesses, larger operations often require more comprehensive approach, such as an order to cash solution.

Order to cash, also known as OTC, is process that covers all requirements of the order and shipment, including accounting and payment. The goal of this process is to reduce the time and costs associated with managing accounts receivable; the overall time from the order to cash too, serves as measure of overall organizational efficiency and effectiveness. With an OTC solution, executives can ensure processes are streamlined, and data is collected to ensure all accounts receivable payments are handled properly and in timely fashion.

This guide is an in-depth look at the steps necessary to successfully implement an OTC software for accounting, with special emphasis on the C-suite perspective.

Step 1: Set Clear Expectations

The first step in streamlining the accounts receivable process is to set clear expectations. It is essential that everyone involved in the process understands their role and expectations in order to ensure successful implementation of the OTC software. Communication should include detailed overview of the OTC process, and it ishould also include timelines and milestones to ensure that all involved understand the scope of the project.

Step 2: Define Roles and Responsibilities

Once the expectations have been set, it is time to define the roles and responsibilities of all people involved. This will ensure that each team member knows what his or her responsibilities are and that communication channels are open. It is best practice to have staff member in charge of designing the user interfaces, another in charge of the integrations, and another to handle training and support.

Step 3: Designate Internal Resources

The next step is to designate internal resources to manage the implementation of the OTC solution. This includes assigning personnel to each specific role, assigning resources for training, and providing support for the OTC software. It is also important to designate resources to handle customer-facing issues and concerns.

Step 4: Develop Database

The success of the OTC solution is dependent upon the accuracy of its underlying data. Therefore, it is important to develop comprehensive and accurate database. This can be accomplished by integrating legacy systems, automating data entry, or using third-party data sources.

Step 5: Set Up Secure System

In order to protect the accuracy of the data, it is important to ensure the system is secure. This includes setting up firewalls, multi-level access controls, and encryption protocols.

Step 6: Establish Training and Documentation

Training is essential for ensuring that all users understand how to use the OTC solution effectively and efficiently. Therefore, it is important to establish training and documentation to ensure users are comfortable with the system and know how to use it.

Step 7: Monitor Performance

The success of any system is dependent upon its performance, so it is important to establish methods for monitoring performance. This includes tracking data accuracy, response times, and the number of transactions processed.


The success of an order to cash solution depends upon the successful implementation of the software. By following these steps and taking C-suite perspective, finance executives can ensure that the accounts receivable process is efficient and accurate. With comprehensive OTC solution, executives can count on successful, streamlined receivables management.