The Pitfalls Of Not Automating Accounts Receivable Collection


For companies in the order-to-cash process, accounts receivable collections can be time-consuming and intensive task. Companies are increasingly turning to software solutions to automate the collection process, but failing to implement automation can lead to number of significant risks for businesses. In this report, we will explore the risks associated with failing to automate accounts receivable collection and compare them with the potential benefits of an automation software.

Order-to-cash processes carry two main types of risk: financial and operational. For business, not having dedicated accounts receivable collection automation process in place opens the organization up to both types of risk. Companies with no established accounts receivable system are at risk of misplacing payments inaccurately recording customer information or even delaying customer payment unnecessarily. In the midst of an already hectic and busy period, manual errors can lead to major financial losses and long-term operational implications.

The financial risks associated with accounts receivable collection are more immediate, with money lost and missed payments due to untracked or inaccurate customer data. Companies without an automated system may also miss out on opportunities to optimize revenue, as some software systems can offer predictive analytics capabilities that allow businesses to determine the most effective credit and collection strategies to use.

In addition, businesses without an automated system are more likely to fall behind on receivables management and customer service, leading to operational difficulties and customer dissatisfaction. Automated systems offer the ability to digitize documents, automate invoicing, and manage payment schedules to ensure that customer information is always up to date and accurate. Paid invoices can also be flagged and notifications sent straight to customers, allowing them to monitor the status of their accounts at any time.

Investing in an automated accounts receivable collection system can bring with it number of benefits, including greater accuracy and customer satisfaction, heightened efficiency, and improved profitability. There is no need to manage manual processes and the potential for errors is minimized. Automating receivables management allows the system to pinpoint any missed payments or late payment notices and can also identify customer refinancing opportunities.

For finance executives, the risks associated with not automating accounts receivable collection cannot be ignored, as failure to do so can significantly hinder business’ ability to effectively manage customer accounts and optimize revenues. When taking into account the added benefits of adopting software for accounts receivable collection, the advantages of automation are clear. Automation software can not only reduce the time spent manually managing customer accounts, but can also increase customer satisfaction, as well as provide actionable insights to improve profitability.