The Risks Of Relying On Manual Disputing For Order-To-Cash


businesses of all sizes and industries must manage their order-to-cash process, ensuring that they receive their invoices in timely manner and can receive remuneration from their customers in timely way as well. It is essential for companies to have effective systems and processes in place to make sure that disputes are handled in an organized and efficient way. All too often, businesses rely on manual disputing methods for their order-to-cash process, putting them at risk for costly and lengthy resolution times, process inefficiency, and the threat of fraud.

Inaccurate Time-Consuming Process

When businesses rely on manual disputing processes, their chances of invoice resolution errors increase exponentially. Errors can range from incorrect invoices that are never disputed, late resolution times on disputes, duplicated disputes, and more. Manual processes are inefficient and require additional labor due to the manual review of invoices and dispute resolution process. This labor can be time consuming and lead to higher costs with undesirable delays, putting your business at financial and operational risk. Additionally, manual disputing processes often lead to data inaccuracies, as manual reviews can easily overlook discrepancies in invoice data.

Potential Fraudulent Activity Threatens Revenue

When manual processes are relied upon, there is greater risk of fraudulent activities. Manually reviewing invoices requires additional labor, which can lead to some invoices slipping through the cracks. This opens the door to fraudulent activity and the potential to miss important questions that are key to uncovering potentially fraudulent behavior. By widely utilizing manual dispute processes, businesses are far more vulnerable to bad actors that might take advantage of the process. Moreover, manual processes make it more difficult to identify fraud via time restrictions, discrepancies, and unusual transactional trends, which are key to safeguarding companies revenue.

Software Solutions To Automate Disputing

For these reasons and more, many organizations have uses order-to-cash software that includes an automated dispute process. Dispute automation looks to optimize and streamline the process, from manually-reviewed disputes to automated ones. The automation helps eliminate costly and labor- intensive manual processes, reducing errors, fraud and increasing operational efficiency. The software is designed to increase visibility, reduce costs and complexity, and provide insight into resolution times, disputed invoices, and erroneous payments.

Implementing dispute software solution can help your business increase accuracy and visibility and reduce the risk of fraudulent activity. Furthermore, dispute automation also closely monitors supplier performance and invoice resolutions across variety of metrics. This helps guide informed decision-making around invoice management, as well as provide insights into any fraudulent activities that may have gone undetected by manual review.

Given the potential risks of relying on manual processes to handle dispute resolution, it is worth investing in automated solutions. This can save your business time and money, while helping ensure that your invoicing and payments are made in timely, accurate and secure fashion. Automation can also help you identify and monitor potential fraud quickly, saving valuable time and resources, while providing your business with greater visibility into all aspects of dispute resolution.