Using Collection Effectiveness Index For Effective Order-To-Cash Management


businesses rely on the order-to-cash cycle to drive revenue and ensure dependable cash flow. To ensure the effectiveness of these processes, Director, VP, and C-Suite executives must have an accurate insight into the progress and performance of their order-to-cash cycle. As such, they must frequently assess the effectiveness of the collection initiatives of their organization, ensuring quick and efficient payment collections.

This article delves into the concept of Collection Effectiveness Index (CEI) and how it can be employed to efficiently manage an order-to-cash cycle. It will give an in-depth overview of the CEI model and explain the importance of using this metric to get holistic view of an organizations cash flow situation. Specifically, it will provide concrete strategies on how to leverage CEI from within an order-to-cash software, highlighting the advantages this provides over manual collection effectiveness management.

What is Collection Effectiveness Index (CEI)?

CEI is an important measure of an organizations ability to convert accounts receivable into cash. It indicates the performance of the order-to-cash cycle by analyzing the time it takes for customer to pay an invoice. higher CEI implies shorter time frame for invoices to be paid, thus leading to better cash flow for the organization.

CEI is based on the concept of Days Sales Outstanding (DSO), which is the average number of days from invoice creation to payment receipt. This metric is calculated by taking the sum of accounts receivable over period of time, divided by total sales within the same period and expressed as the number of days. The calculation for CEI takes into consideration the factors of DSO and Collection Ratio, or the ratio of invoices paid within the period.

Why Should Cei be Used?

CEI helps to objectively assess how effectively company manages its collection efforts. It is an important metric to keep track of to ensure timely payments, since company cannot function effectively if it does not have cash on hand.

CEI provides more realistic look into the amount of attention an Accounts Receivable (AR) department is giving to collections and payment time frames, since it accounts for considerable factors such as late payments. With the CEI metric, company can easily gauge where it istands in relation to its collection efforts and strategize ways to improve it.

How to Use Cei in Order-To-Cash Software

Using CEI in order-to-cash software provides numerous advantages over manual collection management.

First, it enables an efficient collection workflow with automated processes. By leveraging the full landscape of data stored in the software, analysts can quickly identify customers with overdue payments or late invoices that need attention. Additionally, ordering data by collected amounts or DSO can provide targeted view of current payments.

Second, CEI provides enriched insights into customer behavior and performance. Companies can identify patterns in customer payment activity over long-term basis, as well as compare their own performance against industry benchmarks. This dashboards and reporting capacity within the software allows for granular view of the collection process that can be quickly accessed.

Finally, the software can provide up-to-date notifications and alerts regarding any anomalies in customer payment data, making it easy to identify any discrepancies. This allows for more proactive approach to collections since business owners can take the right actions right away to ensure timely payments.


Collection Effectiveness Index is key metric to have better view of an organizations order-to-cash cycle performance. By incorporating this metric into order-to-cash software, companies gain access to automated, comprehensive collection management and in-depth customer insights. Making this shift from manual collection monitoring to software-enabled collection management is the key to ensuring timely customer payments and healthy cash flow.