A Comprehensive Guide To An Order To Cash Process

What Is Cash Application Process

The order to cash process involves series of steps taken to turn customers order into actual cash. It is fundamental business process within the supply chain and involves several different departments, from order entry to accounts receivable. As the business environment has evolved, technology has made it easier to automate the order-to-cash process, enabling more organized and efficient workflows. In this guide, we will examine the key components of an order to cash solution and explain the various features available to the executive responsible for managing this process.

The Order Process

At the heart of any order to cash process is the ordering system. This is the means by which customers place orders and communicate with the organization. For example, an individual may use an online portal or mobile application to place an order, or they may send in purchase order via email.

Once the order is received, it is processed within the organization. This entails various steps, including order entry, pricing, sales order review, fulfillment, shipping and tracking. For example, an order entry specialist would input the details of the order into the system, sales order review would ensure all details are correct and fulfillment would ensure the items are packed and shipped in timely manner.

At this point, the order is fulfilled and the customer is invoiced. The invoice is then sent to the customer, who is required to pay for the items purchased. This payment is then managed by the organizations accounts receivable team.

The Cash Application Process

Once an invoice has been sent to the customer, the cash application process begins. This entails collecting payments from customers and applying them to the invoices issued. The payment can be made in variety of ways, such as cash, check, bank transfer or credit/debit card.

In the past, this process was done manually, involving payment forms, invoices and other paperwork being exchanged and processed within the accounts receivable department. However, with the advent of sophisticated order to cash solutions, cash application has become much easier. These solutions allow organizations to streamline the process, automating the majority of the work to ensure accurate and efficient cash application.

Features of an Order to Cash Solution

An order to cash solution has myriad of features, allowing it to manage the entire process from start to finish. This includes automated order entry and pricing, automated sales order review, an invoicing module and an integrated accounts receivable system. Additionally, it also has cash application component which allows for automated payments and collection.

A cash application module automates payment collection, allowing organizations to quickly and accurately apply payments to invoices. This eliminates tedious and time-consuming manual tasks such as manual reconciliation and payment tracking. Additionally, it also reduces the risk of human error, making the process more secure and accurate.

Lastly, an order to cash solution can also be integrated with other systems such as enterprise resource planning (ERP) systems, customer relationship management (CRM) systems, payment gateways and more. This helps to ensure seamless ordering process, from order entry to final payment.


Order to cash processes are an integral part of any business, and an effective order to cash solution can help organizations streamline the process and ensure accuracy. This guide has discussed the core components of such solution and explained the various features which make it an invaluable tool for the executive responsible for managing this process.