Supplier Performance Management

Supplier Performance Management and Governance Services by Corcentric

Take control of your supply chain performance by strengthening your governance and enhancing supplier accountability.

Once a supplier has been sourced and contracted to provide a particular service, consistent supplier relationship management (SRM) ensures costs and activities follow contract terms and that key performance indicators are met in terms of quality and service. As SRM programs represent an investment of time and resources, Corcentric provides the expertise and resources to assess your current operations in developing a program that addresses your specific needs and goals.

Our three-phased approach includes:

I – Assessment

Through an initial assessment of suppliers and department operations, Corcentric can identify pain points and corporate goals relating to what you want to derive from your vendors on a qualitative and quantitative basis.

Depending on your needs, we can:

• Review supplier contracts, SOWs, SLAs, and KPIs versus industry best practices
• Map processes to evaluate specific activities including supplier performance versus industry standard or contracted obligations
• Design dashboards/scorecards
• Identify vendors deficiencies and determine development of specific skills/capabilities
• Create the business case for the supplier relationship program to gain buy-in for executive management and sponsorship

II – Integration

After determining your baseline of operations and long-term strategic goals, Corcentric works with your team to redefine processes, tools, and procedures in managing and executing a customized SRM program.

Corcentric can help you:

• Establish or optimize KPIs or Service Level Agreements (SLAs)
• Conduct vendor contract negotiations for KPIs/SLAs
• Establish dashboards/scorecards for evaluating vendor performance against contracted obligations
• Pilot with key suppliers to test program integrity and get input for refinements
• Train internal staff on new processes
• Develop process improvement plans

III – Maintenance

Once an SRM program is established, Corcentric can ensure it remains on track and that suppliers are added or removed based on changing business goals or terms and as contracts are renegotiated or adjusted.

To ensure the SRM program continues to run effectively, we can:

• Track key SLAs/metrics
• Implement and monitor process improvements and/or cost savings
• Manage change control processes
• Manage critical governance and partnership meetings
• Evaluate program against changing corporate operations or strategies

Contact our third-party performance management experts today and find out how to take the power back.