Implementing Invoice Delivery: A C-Suite Guide To Facilitating Order-To-Cash Solutions

Invoice Delivery

Navigating the complexities of invoice delivery can present numerous challenges for any company needing reliable order-to-cash solution. With the proliferation of digital technology, increased pressure from customers to transact electronically, and the necessity for efficiency to navigate the myriad requirements of taxation, currency exchange, and payment regulations, invoice delivery can be daunting yet essential challenge for an ever-connected global workforce.

In this guide intended for executives in the finance department, we will explore different processes and the best practices to efficiently deploy an invoice delivery solution that meets your specific needs. Keeping scalability and cost-effectiveness in mind, we will evaluate the various components, including management, automation, and communication, that must be in place to successfully support your end-to-end order-to-cash process.

Identifying Business Goals and Strategies

Before determining the specific solution that best suits your needs, it is essential to identify and analyze the business goals of the organization, including financial objectives, objectives related to operations, and customer or client service goals. This is an fundamental step in the process, as it establishes the framework for the ensuing strategies to maximize automation, collaboration, and cost-effectiveness.

Additionally, careful analysis of existing workflows and processes surrounding invoice delivery must be considered in order to determine both the simplest and most efficient route from request to payment and collection. This can include evaluating aspects such as how to route invoices for approval, which departments to invoice, payment form requirements, and any local or regional regulations and processed specific to the companies industry.

Defining Any Necessary Customization

When evaluating potential solutions, it is important to consider the level of customization necessary to meet your needs and expectations. Where customization may simplify and streamline operations, it is important to note that the need for customization may translate to additional development and programming hours, depending on the solution chosen.

Moreover, it is vital to select an order-to-cash solution that allows flexibility and scalability. Whether your particular process necessitates an EDI (Electronic Data Interchange) integration, mobile or web-based portal, or direct traffic to financial institutions, an organized, flexible solution can provide the necessary automation to evolve as the needs of your company and customer change.

Designing Clear Control Structure

Once business processes and goals are determined and potential solutions are evaluated and customized in order to meet specific requirements, clear control structure must be designed. This allows for tracking and control over invoices for accuracy, promotes collaboration among necessary departments, ensures compliance, and enables the accurate compilation of reports.

A well-designed control structure provides pre-defined workflows that allow for both verification and approval of invoices based on volume and value. This structure may include an approval matrix for ?authorizers? to accept invoices on behalf of an organization, and allow for any necessary adjustments or modifications prior to payment. Additionally, distribution mechanism should be incorporated to ensure the accuracy of both owners and approvers, as well as any other users within the system.

Managing Data

Finally, it is essential to incorporate system to manage data related to invoice delivery. This includes examining various methods to track manual or system-generated documents to facilitate documentation and regulatory requirements. While manual processing of documents may require numerous touch points, supplement of automated tools or custom programming may help to simplify the process by providing document retrieval, storage and disposition, as well as data gathering and aggregation.


Given the increasingly complex requirements for invoice delivery, compliance, and payment, an effective order-to-cash solution must provide the required scalability and control in order to promote efficiency and cost-effectiveness. By effectively analyzing business goals and processes, evaluating potential solutions, creating clear control structure, and ensuring data management, the implementation of an order-to-cash solution can streamline the process and enable the business to move forward with confidence.